FAQ

Who makes your items?

Everything I have for sale here is designed and created by myself as an independant artist.

How do you calculate your postage and package charges?

I use the Royal Mail online postage calculator to determine all of my P+P charges and to keep them as low as possible.

What post and packaging options do you offer?

I post all of my items by Royal Mail first class as standard however I will also post next day delivery on request, please note this will incur a higher P+P charge. Items worth £50 or more have free delivery and will be sent recorded delivery which requires a signature on delivery to ensure their safe arrival. If an item is too large to be sent through Royal Mail's services it will be delivered by an idependant delivery company.

I always obtain a proof of postage for my sent items. Items being sent outside of the UK will be sent through Royal Mail's international delivery services. This will also cost more and is currently only available on request, in the future, however, this will be an option at checkout. For any postage services other than my standard option please contact me before making your purchase.

How long will it take for my delivery to arrive?

Royal Mail second class is estimated to take 3-5 working days. Other services within the UK should take less time than that. Where possible with independant delivery services I try to choose a delivery option that will take no longer than this, however, please note that delays in delivery are out of my control. 

I you have ordered from outside of the UK delivery will take longer depending on where you are.

My delivery hasn't arrived, what should I do?

If your delivery hasn't arrived please contact me so that I know what has happened and I can contact Royal Mail or the independant courier to find out what is going on.

My items has arrived damaged, what should I do?

If your order arrives damaged please contact me as soon as possible. I will require the items to be returned to me, once received I offer a full refund, you can find out more information about this and my other store policies here.

How can I pay?

I use PayPal as my payment processor, so I can accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. I do not see your credit card number; PayPal tells me that you've paid and I send out your item accordingly. 

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.